At Cuan123, protecting your personal information is a fundamental responsibility — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over it as a Member of our platform.
These cards summarise the key aspects of our privacy practices. For complete details, please read the full policy below.
We collect only the personal data necessary to operate your account, process transactions in MYR, verify your identity (KYC), and deliver customer support. We do not collect data beyond what is required for these purposes.
Cuan123 will never sell, rent, or trade your personal information to third parties for marketing or any commercial purpose. Your data is yours — we are simply custodians of it for the duration of your membership.
All personal data transmitted to and from the Cuan123 platform is protected using 256-bit SSL/TLS encryption. Data at rest is stored using industry-standard security controls within access-controlled infrastructure.
You have the right to access, correct, restrict, or request deletion of your personal data. You may also object to certain processing activities or request a portable copy of your data at any time by contacting our support team.
We use essential cookies to keep your session active and functional cookies to improve platform performance. Analytics cookies help us understand how members use the site. You may manage cookie preferences through your browser settings.
We retain personal data for as long as your account remains active and for a defined period thereafter as required by applicable law and our regulatory obligations. Data no longer needed is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how Cuan123 ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Member", "User") who access or use the Cuan123 platform at cuan123.cam, including all associated services, mobile features, and customer support channels.
Cuan123 is committed to handling personal data responsibly and in compliance with applicable data protection principles. Our approach to privacy is guided by the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity.
By creating an account on the Cuan123 platform or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, please discontinue use of the platform and contact us to close your account.
Note: This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the Cuan123 platform and are incorporated herein by reference.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
We collect personal data from you directly and automatically through your interaction with the Platform. The categories of data we collect are as follows:
We may receive personal data about you from third-party KYC and identity verification providers engaged to confirm your identity, age, and address during the account verification process. Such providers are contractually bound to handle your data in accordance with applicable data protection standards.
We use your personal data exclusively for the purposes listed below. We do not process personal data in ways that are incompatible with these stated purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Cuan123 member account, including login authentication and account recovery |
| Identity Verification | Conducting KYC checks to confirm your identity, age (21+), and eligibility to use the Platform in accordance with regulatory requirements |
| Payment Processing | Facilitating MYR deposits and withdrawals via DuitNow, FPX, e-wallets (Touch 'n Go, Boost, GrabPay), and Malaysian banking portals |
| Customer Support | Responding to your queries, resolving disputes, and providing multilingual support in English, Bahasa Melayu, and Mandarin |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct |
| Regulatory Compliance | Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable legal obligations |
| Platform Improvement | Analysing usage patterns to improve platform performance, game offerings, and user experience |
| Responsible Gambling | Monitoring gaming behaviour to identify potential signs of problem gambling and administering responsible gaming tools where appropriate |
| Marketing Communications | Sending you promotional offers, bonus notifications, and platform updates where you have provided consent — you may opt out at any time |
Cuan123 processes your personal data on one or more of the following legal bases:
Cuan123 does not sell, rent, or trade your personal data to third parties. We share personal data only where necessary, with the following categories of recipients:
All third-party Data Processors engaged by Cuan123 are required to maintain appropriate technical and organisational security measures and may only process your data under our written instructions.
We retain your personal data for as long as your account remains active on the Cuan123 Platform. Following account closure, we retain certain categories of personal data for defined periods as required by our legal and regulatory obligations:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.
Cuan123 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
While we maintain robust security practices, no electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately at [email protected].
The Cuan123 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device when you visit our Platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for login sessions, account authentication, and core Platform functionality. The Platform cannot function without these cookies. | No — required |
| Functional | Remember your language preference, display settings, and personalisation choices to improve your experience. | Yes — optional |
| Analytics | Aggregate, anonymised data on how members navigate and use the Platform, used to identify areas for improvement. | Yes — optional |
| Security | Fraud detection, bot prevention, and session integrity monitoring. | No — required |
You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the performance and functionality of certain Platform features.
Subject to applicable law and the limitations described in this Policy, you have the following rights with respect to your personal data held by Cuan123. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and in any event within 30 days of receipt of a verifiable request.
The Cuan123 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data from individuals under this age. Age verification is conducted as a mandatory part of our registration and KYC process.
If we become aware that we have inadvertently collected personal data from an individual under 21 years of age, we will take immediate steps to delete all such data from our systems and permanently close the associated account. Any deposits made by an underage individual will be subject to forfeiture in accordance with our Terms & Conditions.
If you are a parent or guardian and believe your child has created an account on our Platform, please contact us immediately at [email protected] so that we may take appropriate action.
Your personal data may be processed and stored on servers located outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data, including contractual obligations imposed on receiving parties requiring them to maintain data protection standards equivalent to those applied within Malaysia.
All third-party Data Processors engaged by Cuan123 who receive personal data from Malaysian members are required to comply with applicable data protection obligations and our own internal data handling standards as set out in binding data processing agreements.
Cuan123 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable laws. Where changes are material, we will notify registered Members via email or on-platform notification prior to the revised Policy taking effect.
The "Last Updated" date displayed at the top of this page reflects the date on which the most recent revision was published. We encourage you to review this Policy periodically to remain informed of how we protect your personal data.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please discontinue use of the Platform and contact our support team to request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Privacy team using the details below. We are committed to addressing your concerns promptly and transparently.
Please note that we may need to verify your identity before processing a data rights request to ensure that we disclose or modify data only to or at the direction of the relevant account holder.
This Privacy Policy is written in English. In the event of any discrepancy between the English version and any translated version, the English version shall take precedence in all respects.
A visual summary of the rights you hold as a Cuan123 member under our data protection commitments.
Request a copy of all personal data we hold about you, plus details of how and why it is being processed.
Request correction of inaccurate or outdated personal data associated with your account at any time.
Request deletion of your data where there is no longer a lawful basis for us to retain it, subject to legal obligations.
Object to processing based on our legitimate interests, including opting out of marketing communications at any time.
Receive a portable, machine-readable copy of data you have provided to us where technically feasible and legally applicable.
Withdraw consent for marketing or optional data processing at any time with immediate effect — no penalties, no questions.
Your personal data is handled with the same discretion you'd expect from a private bank. Explore the Cuan123 platform knowing your privacy is fully protected.
🔞 For players aged 21 and above only. Please gamble responsibly.